THE SHORT ANSWER
Start here.
To cancel Viki Pass, first check who took the payment. For an Apple-billed plan, select it in Apple Subscriptions; for a Google Play-billed plan, use Google Play subscriptions. Otherwise, use the billing provider’s account or support.
In this guide
FOLLOW THE RIGHT BILLING ROUTE
Cancel Viki Pass, step by step.
If you subscribed on the provider’s website
These steps apply to a direct website purchase. If a TV platform or another partner bills your plan, use that partner’s account or support instead.
- Sign in to Viki.com and open Account Settings from your profile.
- Open the Subscription tab, choose Cancel plan, and confirm Yes, cancel plan.
- Check the confirmation and retain the cancellation email.
If Apple bills your subscription
Use this route only when your Viki Pass subscription appears in the Apple Account that made the purchase.
- On iPhone or iPad, open Settings, tap your name, then Subscriptions.
- Select the Viki Pass subscription and choose Cancel Subscription.
- Complete the confirmation and note the status and end date shown by Apple.
If the subscription is missing, check the Apple Account on the receipt. A website purchase will not necessarily appear here.
If Google Play bills your subscription
Use the Google Account on the purchase receipt. Installing the Android app alone does not mean Google manages the payment.
- Open Subscriptions in Google Play using the account that paid.
- Select the Viki Pass plan, then choose Cancel subscription.
- Follow the remaining prompts and save the confirmation and access end date.
Before you cancel.
- Check the name of your paid tier and the account on your receipt.
- Confirm whether you subscribed on the service’s website, in an app store or through a TV provider.
What happens next?
- Keep the billing provider’s cancellation confirmation and the displayed end date.
- Review refund requests and any one-time purchases separately. Stopping a renewal does not automatically reverse past charges.
- Update your subscription status in Subex after completing cancellation, and keep reminders for the subscriptions you choose to keep.
GOOD TO KNOW
Questions, answered.
How do I cancel my Viki Pass subscription on iPhone?
If Apple bills the plan, open Settings, tap your name, choose Subscriptions and select Viki Pass. Choose Cancel Subscription and confirm. If it is missing, check the receipt for another Apple Account or a different billing provider.
How do I cancel Viki Pass on Android?
For a Google Play-billed plan, open Google Play subscriptions using the account on your receipt, select Viki Pass, and complete cancellation. If the provider took payment directly, use its account or support instead.
Can I cancel from the TV where I watch?
Watching on a TV does not identify who bills you. Use the purchase receipt to find the account that manages the subscription, even if you normally watch on a different device.
Can I stop a Viki Pass trial before it renews?
If your plan includes an auto-renewing trial, check its deadline and cancel with the billing provider before it ends. Apple advises cancelling a trial at least 24 hours before the end. Trial availability and access after cancellation depend on your offer.
Why am I still being charged for Viki Pass?
Compare the new charge with your cancellation confirmation. Check for another purchase account, a separate plan or a different billing provider. Contact the company on the receipt with both records; removing an app or changing an entry in Subex does not stop billing.
Provider resources
- Viki Pass: provider resource
- Viki Pass: official app listing
- Apple: cancel an Apple-billed subscription
- Google Play: cancel a Google-billed subscription
Subex is independent of Viki Pass. Availability and cancellation terms can vary by plan, billing provider and country.
