THE SHORT ANSWER
Start here.
Check your latest Perplexity Pro receipt to identify the billing provider. Use the account or help page below to find the cancellation process for your plan. If the receipt names Apple or Google Play, use that store’s subscription settings instead.
In this guide
FOLLOW THE RIGHT BILLING ROUTE
Cancel Perplexity Pro, step by step.
Perplexity Pro account & cancellation options
Start here to find the provider’s account or help page. The exact process can depend on your plan and who collects the payment.
- Open the Perplexity Pro destination below and sign in to the account associated with the charge if prompted.
- Find your plan or follow the provider’s cancellation instructions. If you cannot find the option, contact the billing provider’s support team.
- Read the cancellation terms before confirming. Save the confirmation and the date any future payment or access change takes effect.
Before you cancel.
- Check whether your charge belongs to a personal plan, team workspace or usage-based account.
- Review any separate API billing, add-ons or credits rather than assuming one cancellation covers everything.
What happens next?
- Check that Perplexity Pro or the billing provider confirms the change; reaching an account page alone does not cancel anything.
- Read the confirmation for your access end date and any remaining payment obligations. Refunds and notice periods depend on the plan and provider.
- Keep the receipt or confirmation. If you track this subscription in Subex, update its status after completing the provider’s process.
GOOD TO KNOW
Questions, answered.
Where do I cancel my Perplexity Pro subscription?
Use the billing provider shown on your receipt. This page includes the Perplexity Pro account or help destination from the Subex service catalog, along with Apple and Google Play guidance for purchases actually billed through those stores.
Why can’t I find my Perplexity Pro subscription?
Check the email address and account on the original receipt. You may have used another account, a different store, a workspace administrator or a bundled plan. If it still is not visible, contact the company taking the payment.
Can I get a refund after cancelling Perplexity Pro?
Check the refund terms for the plan and the company that billed you. Cancelling renewal and requesting a refund are separate actions; this guide does not promise a refund or a specific end date.
Does deleting my Perplexity Pro account stop payments?
Do not assume it does. Review the cancellation and account-deletion instructions separately, especially if a different company collects the payment. Keep proof that the subscription was cancelled.
Provider resources
Subex is independent of Perplexity Pro. Availability and cancellation terms can vary by plan, billing provider and country.
